Citizen service portals
- WCAG 2.2 AA accessible UX
- Save-and-resume digital forms
- Multilingual content
- Application status tracking
- Notifications and reminders
Industry
Public sector platforms citizens actually finish
Accessible forms, case management, identity, and audit trails that satisfy citizens and inspectors alike. WCAG 2.2 AA is considered from the first commit.
gov.marsai.services
Case management
Permits & licensing
Submitted24
In review11
Resolved87
AVG. TURNAROUND vs SLA4.2 / 7 days
- OIDCOIDC
- SAMLSAML
- SSOSSO
- WCAGWCAG 2.2 AA
- APIREST APIs
- Webhooks
- n8n
- OIDCOIDC
- SAMLSAML
- SSOSSO
- WCAGWCAG 2.2 AA
- APIREST APIs
- Webhooks
- n8n
What we build for the public sector
The solution categories we design, build, and run. Every project is custom; these are the shapes we know well.
Case management systems
- SLA clocks and routing
- Workload dashboards
- Document handling
- Inter-department handoffs
- Operational reporting
Digital identity and access
- Trust-framework identity
- Step-up authentication
- Role-based access control
- Delegated access
- Access event auditing
Records and audit systems
- Immutable audit trails
- Tamper-evident evidence exports
- Retention policy automation
- Inspector-ready views
- Records management
Data and reporting platforms
- Open data publishing
- Operational dashboards
- Statistical reporting
- Secure data pipelines
- Governed data handling
How an engagement runs
From first call to a working demo in two weeks, then weekly releases.
- 01Week 1
Map the citizen journey
We trace a real service from application to decision, and list identity, SLA, and audit constraints.
- 02Week 2
Demo on your service
A save-and-resume form and case queue built on one of your actual services, WCAG-checked.
- 03Weekly releases
Build and integrate
Identity, case routing, and the audit trail go live service by service, with staff trained as we go.
- 04Ongoing
Run and improve
Completion analytics show where citizens struggle, and inspector exports stay ready year-round.
Public service delivery and assurance
Practical answers for public bodies improving a citizen service without compromising accessibility, assurance, or accountability.
Have a question? Talk to usA save-and-resume form and case queue built on one of your real services, checked against WCAG 2.2 AA, plus a written scope and proposal. If you stop there, the findings are yours to keep.
Ready for platforms citizens actually finish?
Tell us your service. We'll show an accessible case-management flow on your data in two weeks.
Talk to us