This policy brings together the cancellation, renewal and refund terms in our Terms of Service. Your applicable proposal or order takes precedence where it sets different terms.
1. Cancellation
Either party may end a recurring service by giving 30 days' written notice before the end of the current term. Either party may terminate an engagement if the other commits a material breach and does not remedy it within 30 days of written notice.
On termination, unpaid fees for work performed become due. For hosting products we make your data available for export for 30 days after termination, after which it is deleted from our systems.
2. Renewals and notice
Fees are set out in the applicable proposal or order. Recurring services are billed in advance; project work is billed as agreed in the proposal. Unless otherwise agreed, invoices are payable within 30 days.
3. Refunds
Overdue amounts may accrue interest at 4% per year above the Bank of England base rate. We may suspend services on accounts that remain overdue after notice. Fees are non-refundable except where these terms, the applicable order or the law provides otherwise.
4. Consumer rights
If you deal with us as a consumer, this policy does not affect statutory rights that apply in your country of residence.