Acceptable Use Policy

This Acceptable Use Policy applies to Mars AI websites, accounts, infrastructure products and managed services. It forms part of our Terms of Service and applies to every person who uses a service through your account.

You must ensure that your users, administrators, contractors and end customers comply with this policy. If a service-specific order contains stricter use rules, those rules also apply.

You must not use our services to break the law, violate another person's rights, or create risk for people, systems or networks.

• hosting, distributing or facilitating unlawful, infringing, deceptive, abusive or harmful material;
• sending unsolicited bulk email, phishing, malware, ransomware, spyware or other malicious code;
• attempting unauthorised access, vulnerability scanning, denial-of-service activity or interference with a system, network or account unless we have expressly authorised it in writing;
• using shared resources in a way that materially degrades service for other customers, bypassing technical limits, or reselling a service where your order does not permit it;
• collecting, processing or disclosing personal data without a lawful basis or required notices and permissions.

You are responsible for protecting access to your account and for operating the services safely:

• keeping your account credentials confidential and telling us promptly about any suspected unauthorised use;
• keeping the contact and billing information you give us accurate and current;
• obtaining the rights and permissions for any content, data or materials you provide to us;
• maintaining your own copies of content you control, unless a managed backup service is part of your order;
• promptly applying security updates to software you control and responding to a credible abuse or security notice from us.

You must not disable or circumvent protective controls that we operate for the service or other customers.

We may investigate a suspected breach and take proportionate action, including restricting a workload, preserving relevant evidence, suspending access or ending the affected service. Where practical, we will tell you what action we have taken and how to contact us about it.

We may act without prior notice where necessary to protect people, our network, other customers or our legal position. Suspending a service does not remove your responsibility for fees that were properly due before the suspension.